FAQ

Straight answers before you order.

Will the name be said correctly?

You see the spelling before you pay. Add how it sounds in the pronunciation box, like so-FEE-ah. We also use the country you order from to get regional names right. Still wrong? Tell us and we remake it free.

Will it arrive in time?

Standard delivery is within 48 hours and included in the price. Rush is within 24 hours, Priority within 12 hours. Miss the time you paid for and the rush fee comes back automatically. You keep the video.

How personalised is it?

The character calls your child by their first name, says the age they're turning and reads your message out loud. Add the photo extra and their picture appears inside the story. Add family names and the character says those too.

What happens to my child's photo?

We use it only to make their video. It's deleted 30 days after delivery and never used for anything else.

What do I receive?

A Full HD MP4, about three minutes long, by email with a download link. It plays on any phone, tablet, laptop or TV. No app, no subscription.

What if something's wrong in the video?

Tell us and we remake it. No forms, no charge, no limit.

Can I choose a character that isn't on the site?

Yes. Order the Choose Your Character video and tell us who their favourite is.

Can I get it in another language?

English only for now.

Can I get a refund?

If we haven't started making it, yes, in full. Once it's made for your child we don't refund a change of mind, but we remake it free until it's right and refund the rush fee if we're late.